Reference

How carnivalciti Handles Your Personal Information

This Privacy Policy tells you exactly what data we collect when you create an account, fund it via PayPal, Venmo, or Play+, and use our platform — and what we do with it.

Account data kept securePayPal, Venmo, Play+ transaction records protectedYour right to access or delete dataNo data sold to third partiesUS-state-law-aware policy

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DATA HANDLING STANDARDS

How We Protect and Retain Your Information

Security and retention are not afterthoughts here. Every data category has a defined handling rule, from the moment you tap deposit on a mobile device to the day you close your account. Players in Houston and across eligible states are covered by the same retention schedule and security controls.

Encryption at Rest and in Transit

Account data — including PayPal transaction tokens and Play+ card records — is encrypted both in storage and during transmission. We use TLS protocols on every connection your browser or mobile app opens.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly on mobile. You can decline non-essential cookies via the consent banner shown on your first visit.

Data Retention Schedule

Active account data is retained while your account is open. After closure, transaction records required for financial compliance are held for the period mandated by applicable state law, then deleted on a rolling schedule.

Third-Party Processor Limits

PayPal, Venmo, and Play+ receive only the data their systems need to authorize a transaction. No behavioral or browsing data from our platform is shared with those processors.

What We Collect and Why We Collect It

carnivalciti Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

When you open an account, we collect the name, email address, date of birth and state of residence you provide during registration. Identity verification — required before any withdrawal is processed — may pull in a government-issued ID scan and a selfie match. When you fund

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your account using PayPal, the transaction token and timestamp are logged but your full PayPal credentials are never stored on our servers. Venmo transfers are handled the same way: we record the transfer reference, not your Venmo login. Play+ prepaid card loads are recorded as card-type
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transactions with masked card numbers. We also collect device type, browser version, and session data to maintain account security and detect unauthorized access. Location data is used only to confirm state eligibility, because access depends on local law and which states are currently eligible. We do
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not sell, rent, or trade your personal information to unaffiliated third parties for their own marketing purposes. Data shared with payment processors like PayPal is limited to what those processors need to complete the transaction. You can request a full copy of the data we hold
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on your account by contacting our privacy team at the address in the Support section below.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

Data requests, correction notices, and deletion asks all go to our dedicated privacy contact path. We aim to confirm receipt within two business days and resolve the request within 30 calendar days. If your concern is tied to a specific payment method — for example, a disputed PayPal transaction record — note the payment reference number when you write in so we can pull the right log without delay.

Common Questions About Your Privacy Rights

These are the questions we hear most often about account data, payment records, and your rights under this policy. If your question is not here, our privacy email and live chat are both open.

We store your registration details, identity verification documents, and payment references — such as PayPal tokens and Play+ masked card numbers. Full payment credentials are never stored on our systems.

Yes. Email our privacy team with your account email address and a data-access request. We aim to deliver a full data export within 30 calendar days of confirming your identity.

Submit a deletion request through our privacy email or live chat. Some transaction records must be retained for the period required by applicable state law before deletion can be completed.

Only what each processor needs to authorize your specific transaction. We share a transaction token and amount — not your browsing history, game activity, or any other account behavior.

Access to our platform depends on state law and eligibility. We use your declared state of residence — and a session-level location check — to confirm you are in an eligible state before granting lobby access.

Minor details like your display name or contact email can be updated directly in account settings. For identity-document corrections, contact our privacy team so we can update the verification record securely.

Reference

Privacy Policy

Access may be available only in states where local law permits.

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How carnivalciti Handles Your Personal Information

How We Protect and Retain Your Information

Reach Our Privacy Team Directly

Common Questions About Your Privacy Rights

01 What personal data does carnivalciti actually store about me?

02 Can I request a copy of all the data you have on my account?

03 How do I ask you to delete my account data?

04 Does carnivalciti share my data with PayPal, Venmo, or Play+?

05 Why do you collect my state of residence?

06 How do I correct wrong information stored on my account?

Privacy Policy

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